Transit is critical to the health of our communities and the greater transport network.


Write In

Writing directly to your representatives and our government's decision-makers lets them know that funding transit properly should be a priority.

Find Your Massachusetts Legislator →

 

Attend a Public Meeting

Speak directly to your transit agency's board members or project managers. Stay informed about transit projects and issues. Public meetings are a great opportunity to connect with your agency's leaders.

Attend an MBTA public meeting →

Spread the Word

Share the issues with transit highlighted on this blog and start a conversation! There's no better way to make an impact than to become an active advocate yourself. 

 

Give Some Feedback

See something amiss on the platform? Want to laud a driver for clear announcements? Reach out and leave some feedback with your agency's customer service. Let them know you care about the quality of your transit.

Send the MBTA feedback

 

Voluneer with Us

Support our shared vision of a comprehensive network of frequent, reliable, high-quality buses and trains that work together seamlessly to unlock our region.

Volunteer with Us →

 

When giving feedback to your agency, please keep in mind some simple guidelines. Remember, an effective complaint can trigger positive steps to solve a service problem.

How to Complain Effectively

  1. Call and speak with a customer representative about your complaint:
    • 617-222-3200 - MBTA Customer Support Services weekdays 6:30 AM to 8 PM and weekends from 7:30 AM to 6 PM ( TTY: 617-222-5146 )
  2. Write about your complaint to:
    • MBTA
      10 Park Plaza, Suite 3910
      Boston, MA 02116
  3. Via the web:
  4. Submit your complaint as soon as possible, while the details are still fresh in your mind. Include as many details about your trip (start time, end time, bus number, etc) that will help the agency investigate your complaint.
  5. Here’s what they need to know: 
    When did the problem occur, date and time? Where did it occur?  Did it involve your driver, another customer, station staff, the vehicle, or something else?

Inspired by the MTA's paratransit newsletter article 'How to Complain Effectively'.